When you use our website or contact us, we may collect: information you submit directly (name, email, phone number, company, and message content) through contact forms, our chat assistant “Penny,” or booking requests; and standard technical information collected automatically by any website (IP address, browser type, pages visited) via analytics tools.
Messages you send to Penny, our website chat assistant, are processed to generate a response and, when you provide contact details and describe what you need, may be logged as a lead in our internal systems so our team can follow up. Conversation content may be processed by third-party AI providers (such as OpenAI) solely to generate responses, it is not sold or used to train public AI models.
We use the information we collect to respond to inquiries, provide and improve our Services, follow up on leads, send service-related communications, and, where you’ve opted in, marketing communications. We do not sell your personal information to third parties.
We use trusted third-party services to operate our business and deliver Services, including website hosting, analytics (e.g. Google Analytics), advertising platforms (Meta, Google, TikTok) when running campaigns on your behalf, scheduling/booking tools, and AI providers powering our chat assistant. Each of these providers has its own privacy practices governing data they process.
Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings; disabling them may affect some site functionality.
We retain contact and lead information for as long as reasonably necessary to respond to your inquiry, deliver Services, and maintain business records, or until you request deletion.
You can request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us. We’ll respond promptly and handle verified requests in accordance with applicable law.
We use reasonable administrative and technical safeguards to protect information we collect. No method of transmission or storage is 100% secure, and we can’t guarantee absolute security.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Questions about this policy or how your data is handled? Reach out through our Contact Us page.
Reach out and we’ll walk you through it directly, no legal-speak.